Use approved access to the phone, fax or portal, scheduling, EMR, payer, and records systems the workflow requires.
How the product works
Complete the workflow without replacing the systems.
Auctum Health works across the tools your practice already uses, follows the authority you set, and hands exceptions to your administrators with the work already completed.
Define the work the product can complete and the exact conditions that require a human administrator.
Run the workflow, monitor every completion and handoff, and expand after the results hold.
01 / Connect
Work through the systems already running the practice.
Auctum Health uses approved access to the tools required for the workflow. Your EMR and other practice systems remain the source of truth; the product reads and writes only within the authority you provide.
02 / Configure
Set exactly what the product may complete.
Define the routine requests, approved actions, required checks, and human exceptions for the workflow.
- Requests the product may answer or complete
- Information it may read, update, or send
- Appointment, payer, and records rules
- Conditions that require human judgment or approval
- The administrator who owns each exception
03 / Launch
Put one complete workflow into operation.
Test routine cases and exceptions with your team, then launch with every action and handoff visible. Administrators can review sensitive work, take over conversations, and correct the product without making the patient start again.
Example: appointment changeLive workflow
Verify patient and request
Read approved schedule
Change the appointment
Confirm or call the admin
04 / Measure
See completed work and operating results.
For voice: calls answered, holds avoided, callbacks, completed requests, and staff minutes. For referrals: time to first contact, bookings, missing information resolved, and referrals still waiting.
See the product complete your highest-pressure workflow.
Choose the workflow. We will show how Auctum Health works across the required systems and where your administrators stay in control.