Finish routine work
Answer the call, change the appointment, book the referral, send the record, or fill the opening.
About Auctum Health
AI assistants for medical-practice administrators.
We build assistants for the front desk, referral coordinators, schedulers, authorization staff, and billers. They handle routine volume while the people who run the practice stay in control.
Our standard
The assistant must finish the task, not transfer it.
A call is not handled because software recognized the request. A referral is not handled because a fax was digitized. The approved action must be completed or a human admin must receive the case with everything already assembled.
Work in practice systems
Read and update the approved EMR, phone, fax, scheduling, payer, and billing systems.
Bring people the exceptions
Human admins receive the patient, history, work completed, and exact decision needed.
What we build
Start with voice calls and referral booking.
The first assistants answer calls, make appointment changes, create immediate callbacks, read fax and portal referrals, check required information and accepted insurance, contact the patient, and book approved times in the EMR. Scheduling, waitlist, authorizations, procedure coordination, records, and billing support can follow.
How the team works
AI handles routine volume. Human admins handle exceptions.
Your administrators set the rules, approve sensitive actions, review billing work, correct the assistant, and take over patient conversations that need judgment. The assistant supplies the history and work already completed.
Clinical boundary
Clinical decisions stay with qualified people.
Auctum Health does not diagnose, choose treatment, interpret studies, determine clinical urgency, or make other consequential clinical decisions. The assistant completes approved administrative work and escalates anything outside that authority.